General

By registering an account with Lily & Doll Empire, you agree to provide information that is true, accurate, current, and complete.
Should your personal details change, you may update them directly through your account or notify us via email.

Please ensure your password is unique and kept secure at all times. If you suspect any breach of security or unauthorized access to your account, kindly inform us immediately.

To place an order, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us.

Orders

All orders are subject to availability and acceptance.
Please note that placing an item in your shopping cart does not reserve the item. Products may be purchased by other customers until the checkout process is fully completed.

Payment

We accept payments via Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, and other approved payment methods listed on our website.
By submitting your payment, you confirm that the card used is yours or that you have been authorized by the cardholder to make the transaction.

All transactions are securely processed through KiplePay, a trusted and encrypted online payment gateway.
While we take every reasonable step to ensure your personal and payment details are secure, Lily & Doll Empire is not liable for any loss incurred from unauthorized access unless caused by our own negligence.

Vouchers

All promotional vouchers provided are non-transferable, may not be combined with any other offers or discount codes, and must be used before the expiry date, if stated.

Delivery

Orders are processed and shipped within 96 working hours (4 business days) after payment confirmation.
Estimated delivery times begin once your parcel is dispatched and are for guidance only.

Please be advised that we are not responsible for delays caused by customs clearance or other external shipping disruptions.